We plan trips around people's lives, so we handle personal details with care.
Who is responsible
Querencia, Christian Lombardi, Switzerland, is responsible for your data.
What we collect
- Your brief.
- Your account.
- Your trip.
- Messages you send us.
- Technical data.
Why we use it
To plan, book and look after your trip when you ask us to.
Who we share it with
- Hotels, guides and other providers.
- Service providers that run Querencia for us.
- Authorities, only where the law obliges us.
Some of these providers process data outside Switzerland.
How long we keep it
Briefs, trip pages and account details: for as long as your account is open.
Your rights
You can ask what we hold about you.
How we protect it
Every page is sent encrypted.
Changes
If we change this notice, we update the date at the top.